Helpdesk Ticketing
Full ticket lifecycle management with SLA tracking, CSAT ratings, and smart auto-routing rules that get issues to the right agent instantly.
Built for modern IT teams
IT Operations, Unified.
The modern IT portal built for companies that care about their people and assets. Helpdesk, assets, knowledge base, and AI — in one place.
No credit card required · 14-day free trial · Cancel anytime
Microsoft Teams
PWA Ready
AI-Powered
OverviewWednesday, July 14
Search tickets, assets…
248
Open Tickets
↓ 12% this week
1,904
Managed Assets
↑ 34 new
98.6%
SLA Compliance
↑ 2.1%
4.8
CSAT Score
↑ 0.3
TicketAssigneePriorityStatus
VPN unable to connect — remote office
JM
Urgent
Open
New laptop provisioning — sales team
AK
Normal
In Progress
Software license renewal — Adobe CC
RS
Normal
In Progress
Printer offline — 3rd floor east wing
TL
Low
Closed
Teams
PWA
AI
Platform
Everything IT needs. One portal.
Orbidex replaces a stack of disconnected tools with a single, unified system built for modern IT teams.
Asset Management
Track inventory, assignments, and loans with full audit trails, printable QR labels, and visual dependency mapping.
Knowledge Base
Searchable articles with categories, ratings, markdown authoring, and role-based visibility for internal and public docs.
Procurement & POs
Purchase requests with digital approval flows, budget checks, and centralized vendor management.
License Management
Track software licenses, assign seats to users, and get proactive alerts before expiry or renewal windows close.
Network Monitoring
Live device status, uptime pings, and a public status page to keep your org informed during incidents.
IT Operations
On-call schedules, maintenance windows, change requests, and problem management in one ITSM suite.
Microsoft Teams Bot
Ticket notifications and slash commands directly inside Teams — no context switching required.
AI Assistant
Multi-provider AI chat with live portal context — ask questions, draft replies, and resolve tickets faster.
PWA & Mobile
Installable, offline-capable, with a full mobile shell so your team stays productive from anywhere.
Multi-Site & Multi-Company
Company Groups, site-scoped views, and Group Admin roles built for franchises and holding companies.
Automation & Integrations
Outbound webhooks, API keys, and a no-code automation builder to connect Orbidex to your stack.
Helpdesk
Ticketing that keeps every SLA on track
Give agents a queue that prioritizes itself. Auto-routing, escalation rules, and CSAT surveys built in.
- Smart auto-routing based on category, site, and skill
- Real-time SLA countdowns with breach alerts
- Post-resolution CSAT ratings on every ticket
TicketAssigneePriorityStatus
Onboarding — new hire equipment setup
#4821 · Facilities
JM
NormalOpenPassword reset — SSO lockout
#4820 · Access
AK
UrgentIn ProgressZoom Rooms display flickering
#4818 · Hardware
RS
LowIn ProgressFirewall rule request — new SaaS vendor
#4815 · Network
TL
NormalClosedLaptop battery replacement
#4812 · Hardware
DP
LowClosed
Assets
Know exactly where every asset lives
From laptops to license seats, track full lifecycle history with printable QR labels and audit-ready logs.
- One-scan QR check-in / check-out
- Visual dependency mapping between assets
- Scheduled audits with variance reports
MacBook Pro 16"
AST-2291 · Assigned
Dell UltraSharp 27"
AST-2292 · In stock
iPhone 15 Pro
AST-2293 · Assigned
Cisco Switch 24p
AST-2294 · Deployed
Herman Miller Aeron
AST-2295 · Assigned
HP LaserJet M404
AST-2296 · Maintenance
AI Assistant
An AI copilot with full portal context
Ask Orbidex AI to summarize a ticket thread, suggest a KB article, or draft a reply — grounded in your real data.
- Multi-provider support — bring your own model
- Live context from tickets, assets, and the KB
- Draft replies and next-step suggestions instantly
Summarize ticket #4820 and suggest a next step.
ORBIDEX AI
User is locked out after an SSO password reset. Similar issue resolved in KB-114. Suggested: reset MFA token and send self-service link.
Draft a reply to the user.
ORBIDEX AI
"Hi Alex — I've reset your MFA token. Please use the link below to re-enroll your authenticator app…"
Ask Orbidex AI anything…
Integrations
Works with your stack
Orbidex plugs into the tools your team already uses.
Microsoft Teams
Slack
Email
REST API
Webhooks
Zapier
GitHub
More — Coming Soon
0
Core Modules
0
Native Integrations
Custom
SLA Policies
Real-Time
Auto-Routing & Alerts
Pricing
Simple, transparent pricing
Start free. Upgrade as your team and asset fleet grow.
Monthly
Annual
Save ~20%
Starter
Core helpdesk, assets, and knowledge base for small teams.
$49/mo per company
Billed annually
Start Free
- Helpdesk ticketing & SLA tracking
- Asset inventory & assignments
- Knowledge base with roles
- Up to 25 agents
- Email support
Professional
Adds AI, Teams bot, API access, and the full ITSM suite.
$129/mo per company
Billed annually
Start Free Trial
- Everything in Starter
- AI Assistant & Teams bot
- Full ITSM suite & automation builder
- REST API & webhooks
- Unlimited agents
- Priority support
Enterprise
Custom roles, privilege elevations, and unlimited everything.
$299/mo per company
Billed annually
Contact Sales
- Everything in Professional
- Custom roles & privilege elevations
- Multi-site & Company Groups
- Unlimited everything
- Dedicated success manager
- Custom SLA & onboarding
Early Access
Just getting started
Be one of the first to share your experience. We're onboarding early customers now.
We built Orbidex because existing tools were too expensive and too complex for growing IT teams.
FAQ
Frequently asked questions
Can't find what you're looking for? Email us at support@orbidex.app.
Yes — every plan includes a 14-day free trial with full access to features, no credit card required to start.
Yes. Orbidex includes a built-in Data Import tool that accepts CSV and JSON for tickets, assets, and users, making it straightforward to bring your data across from another system.
Yes. Orbidex is a fully installable Progressive Web App with offline support and a native-feeling mobile shell for iOS and Android.
Microsoft Teams, Slack, GitHub, email notifications, REST API, outbound webhooks, and Zapier — with more integrations added regularly.
Yes. Orbidex uses encryption in transit and at rest, row-level database isolation, role-based access controls, and full audit logging. See our Security Overview for full details.
Yes — Company Groups let holding companies and franchises manage multiple companies and sites under one Group Admin account.
AI Assistant is included on Professional and Enterprise plans. You bring your own API key from any supported provider — OpenAI, Anthropic, Google Gemini, OpenRouter, or a local Ollama instance — so you stay in full control of your AI costs.
All plans include email support. Professional adds priority support with faster response times, and Enterprise includes a dedicated success manager.