We provide a cloud-based IT Help Desk and IT Asset Management platform accessible via web browser and mobile app. The Service allows organisations to manage IT tickets, assets, software licenses, procurement, knowledge base articles, and related IT operations.
We reserve the right to modify, update, or discontinue features of the Service at any time, with reasonable prior notice for material changes that negatively affect existing functionality.
Registration. You must provide accurate, complete information when registering. You are responsible for keeping your account credentials secure and for all activity that occurs under your account.
Authorised users. You may permit your employees and contractors to use the Service as End Users. You are responsible for ensuring End Users comply with these Terms.
Account security. You must notify us immediately at support@orbidex.app if you suspect unauthorised access to your account.
Minimum age. The Service is for business use only. All users must be at least 16 years of age.
You agree not to use the Service to:
We reserve the right to suspend or terminate accounts that violate this section without prior notice.
Plans. The Service is offered on subscription plans as published on our pricing page. Plan features and limits are described at orbidex.app/pricing.
| Plan | Billing | Cancellation notice |
|---|---|---|
| Starter | Monthly or annual | 30 days |
| Professional | Monthly or annual | 30 days |
| Enterprise | Annual (custom) | 60 days |
Payment. Fees are due in advance. Failure to pay may result in suspension of the Service after a 7-day grace period and written notice.
Refunds. Annual subscriptions are non-refundable except where required by applicable law. Monthly subscriptions may be cancelled at any time; the Service remains available until the end of the paid period.
Taxes. All fees are exclusive of applicable taxes (VAT, GST, withholding tax, etc.), which are the Customer's responsibility.
Price changes. We will give at least 30 days' written notice before increasing prices. Price increases take effect at the next renewal.
Ownership. You retain all ownership and intellectual property rights in your Customer Data. We claim no ownership over it.
Licence to us. You grant us a limited, non-exclusive licence to store, process, and transmit Customer Data solely to the extent necessary to provide the Service.
Data processing. Where we process personal data on your behalf, our Privacy Policy and, where applicable, a Data Processing Agreement (DPA) govern that processing. Contact us to request a DPA.
Data export. You may export your data at any time using the export features in the platform. Upon account termination, we will make your data available for export for 30 days, after which it will be permanently deleted.
Backups. We maintain automated backups but these are for disaster recovery purposes only. You are responsible for maintaining your own copies of critical data.
The Service, including all software, design, text, and documentation, is owned by us and protected by intellectual property laws. These Terms do not grant you any rights in the Service except the limited right to use it as described herein.
Feedback you provide about the Service may be used by us to improve the Service without obligation or compensation to you.
Each party agrees to keep the other's confidential information (including pricing, technical details, and Customer Data) strictly confidential and not to disclose it to third parties without prior written consent, except as required by law or as necessary to provide the Service.
This obligation survives termination of the Agreement for a period of 3 years.
Our warranty. We warrant that we will provide the Service with reasonable skill and care and in substantial conformance with our published documentation.
Uptime. We target 99.5% monthly uptime, excluding scheduled maintenance. Uptime history is published at our status page. We do not offer financial credits for downtime under these standard Terms; enterprise customers may negotiate SLAs separately.
Our total aggregate liability to you arising out of or in connection with these Terms shall not exceed the greater of: (a) the total fees paid by you in the 12 months preceding the event giving rise to the claim, or (b) USD 500.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
You agree to indemnify and hold us harmless from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of: (a) your violation of these Terms; (b) your Customer Data infringing third-party rights; or (c) your End Users' misuse of the Service.
By you. You may cancel your subscription at any time through the account settings or by contacting us. Cancellation takes effect at the end of your current billing period.
By us. We may suspend or terminate your account: (a) immediately for a material breach of these Terms (including non-payment after the grace period, or a violation of Section 4); or (b) with 30 days' notice for any other reason.
Effect of termination. Upon termination, your access to the Service ends. We will retain Customer Data for 30 days to allow export, after which it will be permanently deleted. Sections 6 (data ownership), 7, 8, 9, 10, 11, and 14 survive termination.
Service changes. We may add, modify, or discontinue features of the Service. We will provide reasonable notice for material changes that negatively affect existing functionality.
Terms changes. We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the Service after the effective date constitutes your acceptance of the updated Terms.
These Terms are governed by applicable law, without regard to conflict of law principles.
Any disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the competent courts, except where local mandatory law provides otherwise.
If you are a consumer (not a business), mandatory consumer protection laws in your country may give you additional rights that these Terms cannot override.
Questions about these Terms should be directed to: