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Core helpdesk, assets, and knowledge base to get your IT house in order.
Start for freeFor small IT teams getting started with structured support.
Get started freeFor growing IT departments that need the full toolkit.
Start free trialFor large organisations with advanced compliance and governance needs.
Contact salesWe accommodate enterprise and SMB corporate finance workflows. We provide vendor registration packets, W-9 / tax residency certificates, and standard Net-15/30 proforma commercial invoices payable by domestic ACH, SEPA, or international SWIFT wire transfer.
| Feature | Free | Starter | Professional | Enterprise |
|---|---|---|---|---|
| Helpdesk & Ticketing | ||||
| Ticket management & SLA | ✓ | ✓ | ✓ | ✓ |
| Ticket templates (27 built-in) | ✓ | ✓ | ✓ | ✓ |
| Canned replies | ✓ | ✓ | ✓ | ✓ |
| Merge & relate tickets | ✓ | ✓ | ✓ | ✓ |
| CSAT ratings | ✓ | ✓ | ✓ | ✓ |
| Time tracking per ticket | ✓ | ✓ | ✓ | ✓ |
| Escalation rules | – | – | ✓ | ✓ |
| Assets & Inventory | ||||
| Asset inventory & assignments | ✓ | ✓ | ✓ | ✓ |
| Asset loans & checkouts | ✓ | ✓ | ✓ | ✓ |
| Asset dependency map | – | – | ✓ | ✓ |
| Asset audits & verification | – | – | ✓ | ✓ |
| Checkout kits (bundle issue) | – | – | ✓ | ✓ |
| Shadow IT & license rightsizing | – | – | ✓ | ✓ |
| ITSM & Operations | ||||
| Knowledge base | ✓ | ✓ | ✓ | ✓ |
| Maintenance schedules | – | ✓ | ✓ | ✓ |
| On-call schedule | – | ✓ | ✓ | ✓ |
| Change management | – | – | ✓ | ✓ |
| Problem management | – | – | ✓ | ✓ |
| Service catalog | – | – | ✓ | ✓ |
| IT budget tracking | – | – | ✓ | ✓ |
| Self-attestation surveys | – | – | ✓ | ✓ |
| Integrations & API | ||||
| REST API & API keys | – | – | ✓ | ✓ |
| Outbound webhooks | – | – | ✓ | ✓ |
| No-code automation builder | – | – | ✓ | ✓ |
| Microsoft Teams bot | – | – | ✓ | ✓ |
| Slack notifications | – | – | ✓ | ✓ |
| GitHub integration | – | – | ✓ | ✓ |
| Zapier integration | – | – | ✓ | ✓ |
| MCP server | – | – | ✓ | ✓ |
| Admin & Security | ||||
| Basic audit log | ✓ | ✓ | ✓ | ✓ |
| Full audit analytics & export | – | – | – | ✓ |
| Company policies | ✓ | ✓ | ✓ | ✓ |
| Custom roles | – | – | – | ✓ |
| Privilege elevations | – | – | – | ✓ |
| Company Groups | – | – | ✓ | ✓ |
| Data Processing Agreement | – | – | – | ✓ |
| Limits | ||||
| Agents (IT staff) | Up to 3 | Up to 5 | Up to 15 | Unlimited |
| Sites / locations | Up to 1 | Up to 1 | Up to 5 | Unlimited |
| Assets | Up to 10 | Up to 250 | Unlimited | Unlimited |
| KB articles | — | Up to 50 | Unlimited | Unlimited |
| Support | ||||
| Email support | ✓ | ✓ | ✓ | ✓ |
| Priority support | – | – | ✓ | ✓ |
| Dedicated success manager | – | – | – | ✓ |
| Custom onboarding | – | – | – | ✓ |